Terms and Conditions of Sale for products sold on the Shiva Blends store
Welcome to the General Terms and Conditions of Sale for Shiva Blends nicotine-free substitutes. Please do not hesitate to contact us if you have any questions about our Terms and Conditions.
Last update date: 26/03/2024
Article 1 - Purpose
The present conditions govern sales by :
Shiva Blends,
EI with a capital of 1000€,
153 Route de Cardonnac
81170, NOAILLES
FRANCE
SIRET : 81024672800028
Specialized sales of herbal teas.
Article 2 - Prices
The prices of our products are indicated in euros, inclusive of all taxes (VAT and other taxes applicable on the day of the order), unless otherwise indicated and exclusive of processing and shipping costs.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Shiva Blends. They are your responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to contact your local authorities for further information.
All orders, whatever their origin, are payable in euros.
Shiva Blends reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of validation of the order and subject to availability.
The products remain the property of Shiva Blends until full payment has been received.
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you.
Article 3 - Orders
You can place your order here:
On the Internet: https: //shivablends.com
Contractual information is presented in French and will be confirmed at the latest when your order is validated.
Shiva Blends reserves the right not to register a payment and not to confirm an order for any reason whatsoever, particularly in the event of a supply problem or in the event of any difficulty concerning the order received.
Article 4 - Validation of your order
Any order placed on the https://shivablends.com website implies acceptance of these General Terms and Conditions. Any confirmation of an order implies full acceptance of these terms and conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare that you are fully aware of this.
Confirmation of the order will constitute signature and acceptance of the operations carried out.
A summary of your order information and these General Terms and Conditions will be sent to you in PDF format via your order confirmation e-mail address.
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price.
Payment is made by credit card using the secure Revolut Business system.
The card is debited only when the order is dispatched. In the case of split deliveries, only products shipped are debited.
Article 6 - Withdrawal
In accordance with the provisions of article L.121-21 of the French Consumer Code, you have a cooling-off period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.
Returns must be in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage suffered by the product on this occasion may defeat the right of withdrawal.
Return shipping costs are at our expense.
In the event of exercising the right of withdrawal, Shiva Blends will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment used at the time of the order.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :
The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods likely to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a physical medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
Article 7- Availability
Our products are offered as long as they are visible on the https://shivablends.com website and while stocks last. For products not in stock, our offers are subject to availability from our suppliers.
If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made.
Furthermore, the https://shivablends.com website is not intended to sell its products in large quantities. Consequently, Shiva Blends reserves the right to refuse orders for 50+ identical items.
Article 8 - Delivery
Products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.
In the event of a delay in shipment, an e-mail will be sent to you to inform you of any consequences for the delivery time indicated.
In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order in accordance with the terms and conditions set out in article L 138-2 of the French Consumer Code. If, in the meantime, you receive the product, we will reimburse you for it and the delivery costs in accordance with article L 138-3 of the French Consumer Code.
In the case of deliveries by a carrier, Shiva Blends cannot be held responsible for delays in delivery due exclusively to the customer's unavailability after several proposed appointments.
Article 9 - Warranty
All our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, as stipulated in articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a product sold, it may be returned, exchanged or reimbursed.
All claims, requests for exchange or refund must be made by mail within 30 days of delivery.
Products must be returned to us in the condition in which you received them, with all components (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 10 - Liability
The products offered comply with current French legislation. Shiva Blends cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities regarding the possibility of importing or using the products or services you intend to order.
Furthermore, Shiva Blends cannot be held responsible for damages resulting from improper use of the product purchased.
Finally, Shiva Blends cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.
Article 11 - Applicable law in the event of disputes
The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
Article 12 - Intellectual property
All elements of the https://shivablends.com site are and remain the exclusive intellectual property of Shiva Blends. No one is authorized to reproduce, exploit, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple link or hypertext link is strictly forbidden without the express written consent of Shiva Blends.
Article 13 - Personal data
Shiva Blends reserves the right to collect nominative information and personal data concerning you. This information is required to process your order and to improve the services and information we send you.
It may also be transmitted to companies that contribute to this relationship, such as those in charge of executing services and orders for their management, execution, processing and payment.
This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.
Article 14 - Archiving Evidence
Shiva Blends will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code.
The computerized records of Shiva Blends will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.
Thank you for reading our Terms and Conditions and see you soon on Shiva Blends!