Legal

Terms and conditions of sale

The terms that apply to orders placed on shivablends.com.

This page is a courtesy translation. In the event of any discrepancy between the French and English versions, the French version prevails. Read the French version.

Last updated: 15 August 2026

1. Purpose

These terms and conditions of sale (the “Terms”) govern the sale of the products offered on shivablends.com (the “Site”) by SHIVA BLENDS, Société à responsabilité limitée (SARL) with a share capital of 1 €, registered with the RCS Albi 999 659 709 under SIREN 999 659 709, SIRET 999 659 709 000 11, whose registered office is at 153 route de Cardonnac, 81170 Noailles, France (the “Seller”). EU VAT number: FR69 999659709.

These Terms apply exclusively to sales concluded with a consumer, that is, any natural person acting for purposes that fall outside their trade, business, craft, liberal profession or agricultural activity.

They do not govern sales to professionals, which are subject to the business terms and conditions of sale (in French). The rights these Terms reserve to consumers — in particular the right of withdrawal, the legal guarantee of conformity and consumer mediation — do not apply to a relationship between professionals.

Enquiries sent through the Professionals area are a first contact and do not constitute an order: a professional sale is concluded only once the account has been approved by the Seller, under the business Terms.

2. Products

The Seller sells botanical blends, plant-based tobacco substitutes, CBD flower, pre-rolls and related accessories. All preparations are nicotine-free and are presented as botanical preparations intended for personal use by adults (18 or over). The Seller makes no medical, therapeutic or health claim about the products.

Products are offered subject to availability. Photographs are illustrative; minor variations may occur.

3. Prices

Prices are shown in euros, VAT included. Delivery costs are added at payment. Prices may change at any time; the price that applies to an order is the one shown when the order is confirmed.

4. Custom packs and “Build your Pack” subscriptions

Composing a pack. The customer may freely compose a pack from the eligible references marked as such on the site. A composed pack may be ordered as a one-off purchase or, optionally, as a subscription.

Quantity discount. A tiered discount applies to the total number of eligible products in the pack, not to the number of distinct references: 3% from 3 products, 5% from 5, 8% from 10. Below 3 products, no quantity discount applies. A one-off purchase remains possible at any quantity.

Eligible products. Only the references expressly designated as eligible may compose a pack and count towards the tiers above. Discovery packs, designed to sample the range, keep their discovery price, remain available for one-off purchase only, cannot be subscribed to, do not benefit from the quantity discount and do not count towards the tiers. The loyalty discount still applies to them. Accessories, samples, promotional items and limited editions are excluded unless stated otherwise.

Subscription option. The subscription is an optional feature of the composed pack. It gives a further 5 percentage points, added to the quantity discount (not replacing it). A minimum of three (3) eligible products per delivery is required to subscribe and to keep the subscription.

Frequency and duration. Two frequencies are offered: every month or every two months. The subscription is concluded for an indefinite term, subject to the minimum commitment below.

Minimum commitment. In return for the discount, the customer commits to a minimum of three (3) paid deliveries, whatever the frequency chosen. Each delivery contains at least three (3) eligible products. The commitment is set at subscription and is not changed by a later change of frequency.

Combining benefits and the cap. The quantity discount, the 5% subscription benefit and the loyalty discount are combined, up to a total benefit of 15% of the amount of the eligible products. When the theoretical sum of the benefits exceeds this cap, only the reduction capped at 15% is applied, and the breakdown is shown to the customer before ordering. Benefits apply to products only: they never apply to delivery costs.

Promotional codes. Promotional codes cannot be combined with the quantity discount, the subscription benefit or the discovery price of discovery packs. When a code is entered while one of these benefits applies, only the offer most favourable to the customer is kept, and the customer is told. The 15% cap applies in every case.

Price. Each order is invoiced at the price in force on the day it is issued; the Seller reserves the right to change its prices, any change being notified to the customer at least fourteen (14) days before it takes effect, the customer then being free to cancel at no cost.

Delivery. Subscription orders are prepared and shipped, as far as possible, with the first dispatch of the month. Delivery costs and times are those that apply to one-off orders.

Renewal. The subscription renews automatically at each due date (monthly or every two months) for an indefinite term, until the customer ends it. An e-mail is sent to the customer about two (2) weeks before each due date; payment is taken with the stored payment method. At any time before the due date, the customer may postpone the next delivery or end the subscription under the conditions below.

Postponing a delivery and changes. From their account, the customer may postpone the next delivery by one (1) week to one (1) month. The postponement concerns the next delivery only and may not exceed one (1) month between two deliveries; no payment is taken before the new date. The customer may change or cancel this postponement as long as the new date has not been reached. A postponed delivery is not counted against the commitment, which is expressed in deliveries made and not in time. The customer may also change the products, the quantities, the frequency or the delivery address.

Cancellation. The customer may cancel their subscription at any time from their account. Where the minimum commitment has not yet been reached, the cancellation is scheduled and takes effect once the deliveries owed have been made; once the commitment is reached, it takes effect at the end of the current period.

Right of withdrawal and returns. For a contract providing for the regular delivery of products, the fourteen (14) day withdrawal period runs from receipt of the first product, under the conditions of article 8 and subject to the same reservations (sealed products that have been unsealed, perishable products). Beyond that, the customer ends future deliveries by cancellation, at no cost and at any time. Returns are made in accordance with article 8 and the legal guarantee (article 9); any refund is calculated on the amount actually paid for the delivery concerned.

5. Orders

By placing an order on the Site, the customer confirms that they are at least 18 years old and accept these Terms. An order is firm only once payment has been confirmed. The Seller may refuse or cancel any order in case of suspected fraud, regulatory concern or stock problem.

Order add-on. As long as the parcel of a paid order has not been prepared, the customer may add products to it from their order tracking page. This add-on is a separate order, paid separately, shipped in the same parcel and to the same address as the original order. Only the difference in delivery costs, if the parcel moves to another weight band, is charged. If the original parcel is prepared before the add-on is paid, the add-on is shipped separately, with no additional delivery cost.

6. Payment

Payments are processed by Viva.com on their hosted, secure payment page. The Seller neither collects nor stores card details. Strong customer authentication (3D Secure) is applied where required.

7. Delivery

Preparation. Orders are prepared and shipped within 48 working hours from France. This period is the first component of the delivery period defined below.

Destinations. The Seller delivers to France and to the following European Union countries: Belgium, the Netherlands, Spain, Portugal, Italy, Poland, Germany, Austria, Luxembourg, Czechia, Slovenia. No delivery is made outside the European Union. A destination absent from this list is not offered at checkout.

Transit and delivery period. When the delivery method is chosen, the site shows a transit time for each option. The delivery period the Seller commits to is the sum of the preparation period above and the transit time shown for the chosen option. This period is restated in the order confirmation e-mail. Where no period is stated at the time of the order, delivery takes place no later than thirty (30) days after the contract is concluded.

Late delivery. If the goods are not delivered by the end of this period, the customer may, in accordance with article L. 216-6 of the French Consumer Code, direct the Seller to deliver within a reasonable additional period and, failing that, terminate the order. The sums paid are then refunded no later than fourteen (14) days after termination.

Liability for delivery. The Seller is liable as of right, towards the customer, for the proper performance of the order, whether it is performed by the Seller itself or by the carrier. It may be released from that liability only by proving that the non-performance is attributable to the customer, to the unforeseeable and insurmountable act of a third party unconnected with the supply, or to force majeure. The customer does not have to take the matter up with the carrier: they deal with the Seller.

Delay. If the order is not delivered on the date or within the period stated, the customer may direct the Seller to deliver within a reasonable additional period. Failing that, the customer may terminate the contract by any written statement on a durable medium. The sums paid are then refunded no later than fourteen days after termination.

Transfer of risk. The risk of loss of or damage to the products passes to the customer when they take physical possession of them — not when the products are handed to the carrier.

8. Right of withdrawal

In accordance with the rules applicable to consumers, the customer has a right of withdrawal of 14 days from receipt of the goods, exercised by sending a clear statement to hello@shivablends.com.

For hygiene and safety reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery, nor to perishable products.

Return costs. The direct cost of returning the products is borne by the customer. Products must be sent back no later than fourteen days after the withdrawal decision has been communicated.

Return address. Products must be sent back, after you have informed us of your decision, to: SHIVA BLENDS, 153 route de Cardonnac, 81170 Noailles, France. Write to us before sending anything: we will send you the return instructions. You can exercise your right directly online from the withdrawal page.

9. Legal guarantees

The customer benefits from the legal guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code) and from the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).

The box below is the statutory notice required by article D. 211-2 of the French Consumer Code. It is reproduced in French, word for word, because the decree prescribes its wording; the guarantees it describes are summarised in the paragraph above.

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :

1° Le professionnel refuse de réparer ou de remplacer le bien ;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.

10. Liability

The Seller's liability is engaged under the ordinary rules of law. The Seller is liable as of right, towards the customer, for the proper performance of the distance contract, whether it is performed by the Seller itself or by another service provider, under the conditions of article L. 221-15 of the French Consumer Code.

Nothing in these Terms is intended to, or has the effect of, excluding or limiting the rights the customer holds under mandatory provisions, in particular the right of withdrawal (article 8), the legal guarantees of conformity and against hidden defects (article 9), or the Seller's liability for personal injury, gross negligence or wilful misconduct.

11. Personal data

Personal data is processed as described in our privacy policy.

12. Governing law and disputes

These Terms are governed by French law, without that choice depriving the consumer of the protection afforded by the mandatory provisions of the law of the country where they habitually reside.

In the event of a dispute, the consumer may bring the matter, at their choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure, before the court of the place where they lived when the contract was concluded or where the harmful event occurred (article R. 631-3 of the French Consumer Code), or start an amicable resolution procedure as set out below.

In accordance with article L. 612-1 of the French Consumer Code, the customer may, after sending a written complaint to customer service (hello@shivablends.com) and failing a satisfactory answer within two months, use, free of charge, the consumer mediator the Seller has subscribed to:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
cm2c.net

13. Contact

Questions about these Terms: hello@shivablends.com.

This page is a courtesy translation. In the event of any discrepancy between the French and English versions, the French version prevails.